These terms and conditions apply to all bookings covered by ATOL, as detailed on our website.

1. Reserving Your Holiday Upon receiving your request and deposit, we will confirm your booking and send you a confirmation with the details of your arrangements. Please note that a telephone booking confirmation is as binding as a written confirmation.

2. Price Guarantee

• Charter Flights: The price shown on your confirmation invoice is guaranteed and will not be subject to surcharges.
• Scheduled Flights: Prices may increase due to changes by the airline. The price on your invoice is guaranteed only if full payment is received. A deposit does not guarantee your seat or the price. Government actions such as VAT, passenger levies, or fuel surcharges are not covered by our price guarantee.

3. Minor Changes to Your Holiday If we need to make minor changes to your holiday arrangements, we will inform you as soon as possible.

4. Major Changes to Your Arrangements If we must make a major change to your holiday arrangements before departure (e.g., changing the departure time by more than 12 hours, changing the airport, aircraft type, or airline), we will inform you immediately. We will aim to minimize your inconvenience and offer alternative arrangements close to your original choice. You can choose to accept the changes, select another holiday of similar price, or cancel for a full refund of all monies paid.

5. Group Holidays Some holidays require a minimum number of participants. If this minimum is not reached, we reserve the right to cancel the tour and refund all payments made. Prices may increase if the group size is reduced.

6. Flights Details of airlines, flight numbers, schedules, and destination airports will be included in your invoice/confirmation. We cannot guarantee specific aircraft types or airlines.

7. Insurance We strongly recommend that you purchase adequate travel insurance. Please review the terms of any insurance to ensure it meets your needs. We can provide insurance quotes if required. If you choose not to take insurance, you will be asked to sign an indemnity form.

8. Making a Booking The person making the booking is responsible for the full payment of the total price for all passengers listed on the invoice.

9. Deposit Bookings are not confirmed until the required deposit is received.

10. Changing Your Arrangements If you wish to make changes to your arrangements (excluding increasing the number of persons), you will be required to pay an Amendment Fee per person. Fees vary and will be advised at the time of the change. Changes must be confirmed in writing. Additional taxes may apply and will be communicated prior to ticket issuance.

11. Cancellation If you or a member of your party needs to cancel, you must notify us in writing. Cancellation charges are based on the date we receive your written notice and are as follows:

• More than 42 days before departure: Deposit
• 29-42 days: 50% of the total holiday cost
• 15-28 days: 70% of the total holiday cost
• 8-14 days: 90% of the total holiday cost
• 1-4 days: 100% of the total holiday cost
• After ticket issuance: 100% of the total cost in most cases. Charter flights have a 100% cancellation fee both before and after ticket issuance.

12. Cancellation of an Insurance Policy Financial products, including insurance, sold at a distance have a 14-day cooling-off period (30 days for life insurance and personal pensions). If you cancel within this period, you will receive a refund minus a reasonable admin charge and a proportionate amount for the days of cover. After the cooling-off period, our cancellation charge is £25.00 per insured person.

13. Legal Jurisdiction We accept the jurisdiction of the courts in the UK where the client is domiciled. For clients not domiciled in the UK, the courts of England have sole jurisdiction.

1. Introduction

These terms and conditions apply to all bookings made with Al Momin Travels, covered by ATOL No. 5311 as indicated on our website. Please read these terms carefully. No variations to these terms shall be valid unless agreed and confirmed in writing by a Director of The Company. Verbal agreements are not considered valid.

2. Role of Al Momin Travels

Al Momin Travels acts as an agent in transactions related to flight, car hire, accommodation, package holidays, etc. We book these services on your behalf with the Supplier or Operator (the Principal). We are not the Principal and do not act as such. This confirmation does not constitute a contract; your contract is with the Principal named in your booking. We are not liable for the actions, failures, or omissions of the Principal.

3. Booking Confirmation

No booking will be confirmed until the required deposit has been received. Principals reserve the right to increase prices until they receive the balance payment. Payment of a deposit guarantees your seat, not the price.

4. Terms and Conditions of the Principal

Bookings are subject to the Principal’s terms and conditions, which we have no authority to vary. All amendments or cancellations will incur charges. A telephone booking confirmation is as binding as a written confirmation.

5. Complaints and Insurance

While we strive to meet your requirements, complaints will be forwarded to the Principal on your behalf. As agents, we cannot commit the Principal to any specific actions. We strongly recommend purchasing adequate travel insurance. Please review the insurance terms to ensure coverage meets your needs. We can provide insurance quotes. If you decline insurance, you will be required to sign an indemnity form.

6. Responsibility for Booking

The person making the booking is responsible for all booking conditions and liable for any amendment fees, late fees, or cancellation charges for all passengers in their party. This person must also check all documentation and advise us immediately if any details are incorrect or missing.

7. Payment

The balance must be paid by the due date shown on your confirmation. For some telephone bookings, full payment may be required immediately. Failure to pay the balance on time may lead to cancellation of your holiday, with you remaining liable for cancellation charges. Additional booking charges, if applicable, will be advised at the time of booking.

8. Passport, Visas, and Health Requirements

You are responsible for ensuring you have the correct passport, visa, and health documentation for your trip. Consult the relevant Embassy or Consulate for up-to-date passport and visa requirements. For health recommendations, consult your doctor and refer to the Department of Health’s leaflet “The Traveller’s Guide to Health” (T4). We accept no liability if you are refused entry due to incorrect or missing documents.

9. Special Requests and Medical Conditions

If you have special requests or medical conditions that may affect your arrangements, advise us in writing at the time of booking. We will pass these requests to the relevant supplier, but cannot guarantee they will be met. Failure to meet special requests will not be considered a breach of contract. We reserve the right to decline or cancel bookings if we cannot accommodate specific needs.

10. Behavior and Damage

You are responsible for any damage or loss caused by you or your party. Payment for any damage must be made directly to the accommodation owner, manager, or supplier. Failure to do so will require you to indemnify us against any claims, including legal costs. We reserve the right to terminate your arrangements if your behavior causes distress, danger, or damage. In such cases, we are not responsible for any additional costs or expenses incurred, including return transport.

11. Force Majeure

We are not liable for any loss, damage, alterations, delays, or changes arising from unusual and unforeseeable circumstances beyond our control, such as war, civil strife, industrial disputes, terrorism, natural or nuclear disasters, or adverse weather conditions. For travel advisories, consult the Foreign and Commonwealth Office’s Travel Advice Unit at 0207 238 4503 or visit www.fco.gov.uk.

12. Reconfirming Flights

You must reconfirm your outbound and inbound flights at least 72 hours before departure. We are not liable for any additional costs due to failure to reconfirm flights or any schedule changes.

13. Document Dispatch

Documentation will be sent to the address provided at the time of booking, usually 7 days before departure. For bookings made within 14 days of departure, you may need to collect your tickets at the airport. Any other vouchers will be sent directly to you. For security reasons, scheduled airline tickets are typically sent by Recorded Delivery. For late bookings, Registered or Courier delivery may be required, and associated charges will be advised at the time of booking.

14. Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”