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These terms and conditions apply to all bookings covered by ATOL, as detailed on our website.
1. Reserving Your Holiday Upon receiving your request and deposit, we will confirm your booking and send you a confirmation with the details of your arrangements. Please note that a telephone booking confirmation is as binding as a written confirmation.
2. Price Guarantee
3. Minor Changes to Your Holiday If we need to make minor changes to your holiday arrangements, we will inform you as soon as possible.
4. Major Changes to Your Arrangements If we must make a major change to your holiday arrangements before departure (e.g., changing the departure time by more than 12 hours, changing the airport, aircraft type, or airline), we will inform you immediately. We will aim to minimize your inconvenience and offer alternative arrangements close to your original choice. You can choose to accept the changes, select another holiday of similar price, or cancel for a full refund of all monies paid.
5. Group Holidays Some holidays require a minimum number of participants. If this minimum is not reached, we reserve the right to cancel the tour and refund all payments made. Prices may increase if the group size is reduced.
6. Flights Details of airlines, flight numbers, schedules, and destination airports will be included in your invoice/confirmation. We cannot guarantee specific aircraft types or airlines.
7. Insurance We strongly recommend that you purchase adequate travel insurance. Please review the terms of any insurance to ensure it meets your needs. We can provide insurance quotes if required. If you choose not to take insurance, you will be asked to sign an indemnity form.
8. Making a Booking The person making the booking is responsible for the full payment of the total price for all passengers listed on the invoice.
9. Deposit Bookings are not confirmed until the required deposit is received.
10. Changing Your Arrangements If you wish to make changes to your arrangements (excluding increasing the number of persons), you will be required to pay an Amendment Fee per person. Fees vary and will be advised at the time of the change. Changes must be confirmed in writing. Additional taxes may apply and will be communicated prior to ticket issuance.
11. Cancellation If you or a member of your party needs to cancel, you must notify us in writing. Cancellation charges are based on the date we receive your written notice and are as follows:
12. Cancellation of an Insurance Policy Financial products, including insurance, sold at a distance have a 14-day cooling-off period (30 days for life insurance and personal pensions). If you cancel within this period, you will receive a refund minus a reasonable admin charge and a proportionate amount for the days of cover. After the cooling-off period, our cancellation charge is £25.00 per insured person.
13. Legal Jurisdiction We accept the jurisdiction of the courts in the UK where the client is domiciled. For clients not domiciled in the UK, the courts of England have sole jurisdiction.
14. Financial Protection When you purchase an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This certificate details what is financially protected and provides information on how to proceed if services are not provided.
If we or the suppliers listed on your ATOL Certificate cannot provide the services due to insolvency, an alternative ATOL holder may fulfill the services at no additional cost to you. If no alternative ATOL holder is available, you may claim under the ATOL scheme or through your credit card issuer, if applicable.
If services cannot be provided by us or our suppliers, the Trustees of the Air Travel Trust may provide compensation or benefits under the ATOL scheme. You agree to assign any claims to the Trustees in exchange for such compensation or benefits.
1. Introduction
These terms and conditions apply to all bookings made with Al Momin Travels, covered by ATOL No. 5311 as indicated on our website. Please read these terms carefully. No variations to these terms shall be valid unless agreed and confirmed in writing by a Director of The Company. Verbal agreements are not considered valid.
2. Role of Al Momin Travels
Al Momin Travels acts as an agent in transactions related to flight, car hire, accommodation, package holidays, etc. We book these services on your behalf with the Supplier or Operator (the Principal). We are not the Principal and do not act as such. This confirmation does not constitute a contract; your contract is with the Principal named in your booking. We are not liable for the actions, failures, or omissions of the Principal.
3. Booking Confirmation
No booking will be confirmed until the required deposit has been received. Principals reserve the right to increase prices until they receive the balance payment. Payment of a deposit guarantees your seat, not the price.
4. Terms and Conditions of the Principal
Bookings are subject to the Principal’s terms and conditions, which we have no authority to vary. All amendments or cancellations will incur charges. A telephone booking confirmation is as binding as a written confirmation.
5. Complaints and Insurance
While we strive to meet your requirements, complaints will be forwarded to the Principal on your behalf. As agents, we cannot commit the Principal to any specific actions. We strongly recommend purchasing adequate travel insurance. Please review the insurance terms to ensure coverage meets your needs. We can provide insurance quotes. If you decline insurance, you will be required to sign an indemnity form.
6. Responsibility for Booking
The person making the booking is responsible for all booking conditions and liable for any amendment fees, late fees, or cancellation charges for all passengers in their party. This person must also check all documentation and advise us immediately if any details are incorrect or missing.
7. Payment
The balance must be paid by the due date shown on your confirmation. For some telephone bookings, full payment may be required immediately. Failure to pay the balance on time may lead to cancellation of your holiday, with you remaining liable for cancellation charges. Additional booking charges, if applicable, will be advised at the time of booking.
8. Passport, Visas, and Health Requirements
You are responsible for ensuring you have the correct passport, visa, and health documentation for your trip. Consult the relevant Embassy or Consulate for up-to-date passport and visa requirements. For health recommendations, consult your doctor and refer to the Department of Health’s leaflet “The Traveller’s Guide to Health” (T4). We accept no liability if you are refused entry due to incorrect or missing documents.
9. Special Requests and Medical Conditions
If you have special requests or medical conditions that may affect your arrangements, advise us in writing at the time of booking. We will pass these requests to the relevant supplier, but cannot guarantee they will be met. Failure to meet special requests will not be considered a breach of contract. We reserve the right to decline or cancel bookings if we cannot accommodate specific needs.
10. Behavior and Damage
You are responsible for any damage or loss caused by you or your party. Payment for any damage must be made directly to the accommodation owner, manager, or supplier. Failure to do so will require you to indemnify us against any claims, including legal costs. We reserve the right to terminate your arrangements if your behavior causes distress, danger, or damage. In such cases, we are not responsible for any additional costs or expenses incurred, including return transport.
11. Force Majeure
We are not liable for any loss, damage, alterations, delays, or changes arising from unusual and unforeseeable circumstances beyond our control, such as war, civil strife, industrial disputes, terrorism, natural or nuclear disasters, or adverse weather conditions. For travel advisories, consult the Foreign and Commonwealth Office’s Travel Advice Unit at 0207 238 4503 or visit www.fco.gov.uk.
12. Reconfirming Flights
You must reconfirm your outbound and inbound flights at least 72 hours before departure. We are not liable for any additional costs due to failure to reconfirm flights or any schedule changes.
13. Document Dispatch
Documentation will be sent to the address provided at the time of booking, usually 7 days before departure. For bookings made within 14 days of departure, you may need to collect your tickets at the airport. Any other vouchers will be sent directly to you. For security reasons, scheduled airline tickets are typically sent by Recorded Delivery. For late bookings, Registered or Courier delivery may be required, and associated charges will be advised at the time of booking.
14. Financial Protection
When you purchase an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This certificate details what is financially protected and provides information on steps to take if services are not provided. If we or the suppliers listed on your ATOL Certificate cannot provide the services due to insolvency, an alternative ATOL holder may provide the services or a suitable alternative at no extra cost to you. If no alternative ATOL holder is available, you may claim under the ATOL scheme or through your credit card issuer. In cases where services cannot be provided, the Trustees of the Air Travel Trust may offer compensation or benefits under the ATOL scheme, and you agree to assign any claims to them in exchange for such compensation.
Almomin Travel – Your Trusted Guide for Unforgettable Hajj & Umrah Journeys.
